Privacy policy

myCleanz provides home cleaning in the United Arab Emirates through mycleanz.com, the myCleanz app for iPhone and Android, our assistant Cleo, and WhatsApp. This policy explains what personal data we collect, why, who helps us process it, how long we keep it and the choices you have. We handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

What we collect

• Account: your mobile number (you sign in by sending us a WhatsApp message from it), your name and, if you add them, your email, gender and pet preferences.
• Addresses: the addresses you book cleans for, access notes, and — only if you tap “Use my location” — your approximate location to fill in the address.
• Bookings and payments: what you booked, when, the price, cleaner preferences, cancellations, and the bank-transfer payments we record against your bookings. We never ask for or store card details.
• Messages: what you write to Cleo, to our support team and in reviews.
• Voice (app only): if you use the microphone in Cleo, your phone’s speech service (Apple or Google) turns what you say into text. We receive only the text, not the audio.
• Technical data: basic logs our servers keep to run the service securely (IP address, device type, errors).

Why we use it

• To create your account and sign you in.
• To price, book, schedule and carry out your cleans, and to send booking updates (for example on WhatsApp, which you can switch off in your profile).
• To answer your questions through Cleo and our support team, and to put things right when a visit wasn’t good enough.
• To keep records the law requires (UAE VAT and commercial records).
• To keep the service secure and prevent misuse.
• To understand how the website and app are used, so we can improve them (analytics: pages and screens visited, and steps such as checking a price or confirming a booking — never your name, phone number or address).

We do not sell your personal data, and we do not use it for third-party advertising.

Who processes it for us

• Amazon Web Services — hosts our servers and database (Mumbai region).
• Meta (WhatsApp Business Platform) — delivers booking updates and sign-in codes on WhatsApp.
• Our AI provider — powers Cleo. Your messages to Cleo are sent to it to produce replies.
• Apple and Google — speech-to-text when you use the microphone in the app, and location services when you tap “Use my location”.
• Google (Google Analytics and Firebase) — usage statistics. On the website only if you accept analytics cookies; in the app without any advertising identifier. Linked only to an internal account number, not used for advertising.

Some of these providers process data outside the UAE. We only use providers that protect personal data to standards comparable to UAE law.

How long we keep it

• Your account details stay while your account is open.
• Bookings, payments and invoices are kept for 7 years, as UAE tax and commercial law require.
• Chats with Cleo are saved on your own device so you can return to them; you can clear them at any time.
• When you delete your account, we delete or anonymise your personal details. Booking and payment records stay, without your name and contact details, for the legal period.

Your choices and rights

• See and change your details in your profile, and switch WhatsApp updates on or off.
• Ask for a copy of your data, or for it to be corrected.
• Delete your account: in the app go to Account → Delete account, or on the website go to your profile → Delete account. It happens straight away. If you can’t sign in, email mycleanz.uae@gmail.com from any address and tell us your mobile number; we’ll confirm it’s you and delete it within 30 days.
• Withdraw permissions such as microphone or location in your phone’s settings at any time.

Security

Data is encrypted in transit (HTTPS) and at rest in our database. Sign-in uses WhatsApp or one-time codes, so there are no passwords to steal, and in the app your session is kept in your phone’s secure storage.

Children

Our service is for adults booking cleans for their homes. We don’t knowingly collect data from children under 18.

Changes and contact

If we change this policy we’ll update the date above, and tell you in the app or by WhatsApp when the change matters. Questions or requests: mycleanz.uae@gmail.com, or contact us.